DEBIT CARDS

Instant

Need a debit card today? Walk into any Citizens State Bank branch and in minutes you will walk away with a new debit card in hand ready to make purchases with funds from your checking account. Our new Card @ Once program allows you to choose from several design options for a brand new debit card look. Citizens State Bank has 12 ATM locations that are surcharge free when making withdrawals. When using your debit card to get cash at an ATM look for the following Privileged Status symbol to avoid a transaction fee.

Mobile Wallet

Enjoy a quick, simple and digital way to pay in line or online. Citizens State Bank Mastercard debit and credit cards can now be added to your mobile wallet through Apple Pay®, Google Pay™, Samsung Pay®, Garmin Pay™ or Fitbit Pay™.

To enroll in a digital payment option and make secure purchases, simply access and download the appropriate app and follow the prompts to add your card(s) to your phone.

Mastercard Guide to Benefits

The links below are a guide to benefits that contain detailed information about insurance, retail protection and travel services you can access as a preferred cardholder. For more information please call the Mastercard Assistance Center at 1-800-627-8372 or visit the website at www.mastercard.com.

Mastercard Guide to Benefits for Consumer Debit Cardholders

Mastercard Guide to Benefits for Business Debit Cardholders

One of the benefits Mastercard provides you is access to a number of Identity Theft resolution services, should you believe you are a victim of Identity Theft. This product offering will alert you about possible identity theft by monitoring the surface, dark and deep web, searching for compromised credentials and potentially damaging use of your registered personal information in order to detect fraud at its inception. All Mastercard consumer debit cardholders in the US are eligible for this coverage.

Simply contact 1-800-Mastercard if you believe you have been a victim of Identity Theft. Services provided are on a 24-hour basis, 365 days a year. Action Required! In order to receive the Identity Theft services, you Must enroll at https://mastercardus.idprotectiononline.com.

Travel and Your Debit Card

Please contact Citizens State Bank if you plan to travel out of state. We will make every effort to ensure your debit card service is not delayed. Contact your branch immediately if you have any issues making transactions and we will do our best to assist you.

Reporting a Stolen or Lost Debit or ATM Card

Please call your local branch during normal business hours if your Debit or ATM card has been lost or stolen, or by calling the main branch in Monticello
at (319)465-5921.

After business hours please call (800)383-8000.

DEBIT CARD FRAUD PROTECTION

Fraud Falcon

Citizens State Bank works with Fraud Falcon services to help identify and prevent fraudulent transactions on your debit card. If any transactions that are unusual or outside of your normal spending patterns occur on your card, this may prompt Fraud Falcon to contact you to confirm the transaction(s). Once you are notified by Fraud Falcon and inform them the transaction in question is unauthorized, they will immediately block the card. Fraud Falcon is available 24/7 at (866)508-2693 if you have questions regarding suspicious transactions on your debit card.

Brella

If you could stop fraud in its tracks, at the very first attempt of someone else trying to use your card, wouldn’t you want to do it? Of course you would! You can do just that with the Brella app.

Brella is a free mobile app that helps protect you from fraud by sending alerts when your card is used so you can quickly detect unauthorized activity. You choose which alerts to receive and when. Alerts include:

Purchases exceeding thresholds you set.
Purchases made via the internet or over the phone.
Suspicious or high-risk purchases.

If you receive an alert, you can quickly take action to prevent fraud.

With Brella, you can also:

Turn your debit card on or off.
Make person to person transfers.
Check your account balance without logging in with the Quick Balance feature.
Find nearby ATMs.
Submit travel notices.
Log in with just your fingerprint or face recognition.

After downloading the app and telling it which purchases you'd like to keep an eye on, you can receive email alerts 24/7 whenever a suspicious debit card purchase is made. Brella can also email you anytime a purchase was made in a foreign country.